I create video tutorials to reduce 80% of your aftersales phone call

I create video tutorials to reduce 80% of your aftersales phone call

Set an appointment online

I'll answer to your questions about "how to" videos.


Creation, distribution, QR code generation, translation, YouTube channel management

Book a call

CUSTOMERS TESTIMONIALS

Luc Soleau from Soleau Group, asked me to create a video ad for a tractor diagnostic tool.


The aim is to showcase the capabilities of the tool onto his website.


3 advantages he found working with me :

- Experience of ag world and video creation: easy to find the advantage of the tool

- Easy communication via chat message or email

- Very spot on in term of work

Release your aftersales pressure!

Customers don't read user manual and prefer calling the aftersales team.


With tutorial video, it will not happen anymore: everybody loves watching video.


End the calls about usage problems


Solve 80 % of the problem with a QR code on your machine that will send the customer to "how to" video.

24/7 support: can't beat that

Video tutorials are available anywhere, anytime


Nothing's better to

  • Satisfy the customer
  • Train the technicians
  • Advertise your products

Reduce your warranty costs

Video is like TV: everyone wants to watch it


Thanks to video tutorials, users will have an easy to consume support 24/7: they will finally use your machines correctly



This is the end of the very strange warranty claims: those where you know perfectly well what happened but you pay anyway (you know? The problem between the seat and the steering wheel).

A "HOW TO" VIDEO

A "HOW TO VIDEO"

LOOKS LIKE THAT

Results for the life

Videos will disapear when YouTube will be suppressed

On other words... Never?

Step 1

Preproduction

Reading the user manual and list all the video I can create

Step 2

Production

Shooting the video, editing and translating

Step 3

Postproduction

Videos delivery on YouTube, create the playlist metadata and generate QR code to stick on the machine

Who's this guy

Yoann Fond, 13 year in ag machinery.


I love digital content like e-learnings or "how to" videos.


I'm convinced that video is the solution to the problems I encountered when I was a field service guy.

Here's how I can help you

Set an appointment online

I'll answer to your questions about "how to" videos.


Creation, distribution, QR code generation, translation, YouTube channel management

Book a call

Everyone is connected, it's not a question of whether it works or not...

Question is

When do take your appointment?

FAQ

What's a customer testimonial

It's like a Google review.


If you're happy of my services, you'll have two choices:


1- I send you a link and you record a video testimonial


2- I send you a link and you write a testimonial

Do you really know the ag machinery ?

Yes I do, I've studied to work in that space and I've worked into it for 13 years so far.


I've done my whole career in aftersales position.


Last but not least: I'm a proud farmer son

You really speak English?

I was mad enough to start my career in Ireland: 1.5 years there, in a small factory making bale wrapper.


I learn English for real.


Then, I've only worked within English speaking position: I'm training all year long.

Follow me on LinkedIn to get tips and tricks about "how to" video and e-learnings

Credits

Illustrations and icons